Stellmans Sports – Privacy Policy
We are committed to protecting your privacy and being transparent about how we collect, use, and share your information.
Information We Collect
We may collect the following personal information when you:
- Place an order
- Create an account
- Subscribe to our emails
- Contact us directly
Information collected includes: name, email, shipping address, phone number.
We may also collect non-personal data like browser type, device information, and visit history to help improve your experience.
How We Use Your Information
We use your information to:
- Process orders and provide customer support
- Improve our website and services
- Send updates, promotions, and product announcements
- Prevent fraud and ensure security
Data Sharing with Third Parties
We may share your personal data with trusted third parties, including:
- Payment processors to complete transactions
- Shipping carriers to deliver your order
- Analytics providers to improve our services
- Marketing partners to send promotions (only if you have opted in)
We do not sell your personal information to third parties.
Data Retention
We retain personal data for as long as necessary to fulfill orders, provide customer service, comply with legal obligations, or as otherwise described in this policy.
Security Measures
We implement industry-standard security measures, including SSL encryption, secure servers, and restricted access, to protect your personal information.
Cookies & Tracking
Our site uses cookies to enhance your shopping experience:
- Strictly necessary: Required for site functionality
- Functional: Remember user preferences
- Marketing/Advertising: Track usage for promotions
You can disable cookies via your browser settings or manage preferences through our cookie consent tool.
Your Rights (GDPR / CCPA)
Depending on your region, you may have the following rights:
- Access, correct, or delete your personal data
- Opt-out of marketing communications
- Restrict or object to certain processing of your data
If you are a resident of the EU or California, you have rights under GDPR or CCPA. To exercise these rights, contact us at sales@stellmans.com.
Children’s Privacy
We do not knowingly collect personal data from children under 13.
If we discover that we have received personal information from a child, we will promptly delete it.
Policy Updates
This Privacy Policy may be updated from time to time. Material changes will be communicated via email or a notice on our website.
Contact Us
If you have questions about this policy, reach out to us at sales@stellmans.com
Returns – Stellmans
You can return eligible items within 30 days of delivery.
Eligibility
- Accepted for both defective and non-defective items.
- Must be unused, unworn, unwashed, undamaged, and in original packaging with all tags and accessories.
- Customized or final-sale items are not returnable.
Return Shipping
If the item is damaged, defective, or incorrect:
We cover the return label cost.
If the item is not damaged:
The buyer is responsible for the return label cost.
Refunds are issued after we receive and inspect the returned item.
Refunds
Processed to your original payment method within 3 business days after inspection.
Your bank may take 5–7 business days to fully post the refund.
Damaged or Wrong Items
Report within 10 days of delivery.
We will arrange a replacement or full refund.
Holiday Notice
During peak seasons, processing may take 1–3 extra business days.